Fizzzbee

Call Us

Complaints Policy

Here at Fizzzbee Limited, we pride ourselves on offering the very best Customer Service. Occasionally things may go wrong, and if they do, we want to hear from you so we can have an opportunity to put things right. Your feedback will also help us improve what we do, and we are always looking for ways in which we can improve our service. We treat all customers who wish to raise a complaint with courtesy and respect, and endeavour to resolve your concerns within 5 working days; although, we aim to resolve your concerns (at the latest) within 8 weeks from the date your complaint is raised.

Please let us have your name and full business details, including your telephone number, email address and a detailed account of your concerns and the outcome you hope to achieve.

All complaints are logged and given a unique reference number, which you can quote during your communication with us.

Contact:

  • Telephone – 07586920239
  • E-mail – complaints@fizzzbee.com
  • Post – Fizzzbee Limited, 350 Upper Parliament Street, Liverpool, L8 7QL

Step 1

Should something go wrong, or you are unhappy with the service you have received, please get in touch with us at the earliest opportunity so we can look to put things right as soon as possible.

Step 2

Our Quality Assurance Team will investigate your concerns and aim to provide you with a resolution within 10 working days. If your concern is around an energy contract, we will record your complaint and issue you a unique reference number should you wish to contact us again. Sometimes, we may need to contact a third party, such as an energy supplier, and it may take us a little longer to get back to you. We will keep you updated with progress and an anticipated resolution date.

Please note that if your complaint is regarding a supplier, this may not reflect Fizzzbee. Depending on the circumstances, we may be able to raise a complaint on your behalf.

After the investigation is complete, we will send you a review of our decision. If you disagree with this decision, we will review it again (potentially with a 3rd party), so please allow up to 10 days.

If after 8 weeks your complaint is not resolved or if you choose to reject our decision, we will send you a deadlock letter. This letter confirms that you have dismissed our decision. Once you receive this letter, you are entitled to complain to the Ombudsman.

The Ombudsman

If you are a microbusiness, you are entitled to take your complaint to the Ombudsman should your complaint not be resolved either eight weeks after your complaint was first made to us or once you have received a deadlock letter from us. The Ombudsman’s services are impartial, and the service is free.

The Ombudsman’s contact details:

Scroll to Top